Vodacom Flow
DATA CHECK
On the below page go to My Account far right
Select 1st Bizcon Solutions (most solutions is
under this tab) and a few other under Marble and Granite
Then click on Business Internet LTE
Copy the Solution ID from the Connectivity List and insert
in SOLUTION ID TAB click SEARCH
Here you can see the data balance & do Top Ups
** PLEASE NOTE: Not all the solutions are on here
If NOT request to be send via email to : CSOC Service Desk -
vodacom@service-now.com
TO CHECK LINK AVAILABILITY | JITTER | LATENCY | JITTER -
LOG IN ON OSSI: (VIA VAULT)
Login PIN is sent to the support email, then go to the far
left on the dots, select search, the below page will open, add SOLUTION ID into
search bar and click SEARCH (far RED block)
It will come up as below
Click VIEW tab, once open you will be able to check the LINK
availability | Jitter | Latency | Packet Loss & site Technical Details as
below
** PLEASE NOTE: a lot of the solutions are not on OSSI, if
not found, please log ticket for reports via email to
CSOC Service Desk - vodacom@service-now.com
REPORTING A LINK | VIA EMAIL TO CSOC Service Desk - vodacom@service-now.com
Subject line: S25071648050 | (description
of link) ** Link Down or Link Degradation (unstable link)
In the email body, please include below details if you have
it on hand (below example)
Solution
ID : S25071648050
Mac address : 306893772A00
S/N : 224A5H5000009
Onsite Contact
Contact Name: Moyenene
Contact Number #1: 0658270750
Contact Number #2:
Email Address #1: moyenene@bizconsolutions.co.za
Physical Address : 169 VOORTREKKER ROAD, BELLVILLE 2
Mac address : 306893772A00
S/N : 224A5H5000009
Onsite Contact
Contact Name: Moyenene
Contact Number #1: 0658270750
Contact Number #2:
Email Address #1: moyenene@bizconsolutions.co.za
Physical Address : 169 VOORTREKKER ROAD, BELLVILLE 2
FIBRE
Alu Router (OPTICAL NETWORK TERMINATOR)
Vodacom router
Power : On
Wan : On
Wlan : On
Lan : On
Internet : On
ONT
Power : On
Connection : On
Internet : On
Alarm : Off
Check List - Link down for BBC Fibre
1.Does the client have Power on site? : Yes
2.Does the Vodacom HG unit have Power?: Yes
3.Does the ALU unit have Power?: Yes
4.Is the Internet Light on the router?: Yes
Alu Router (OPTICAL NETWORK TERMINATOR)
Vodacom router
Power : On
Wan : On
Wlan : On
Lan : On
Internet : On
ONT
Power : On
Connection : On
Internet : On
Alarm : Off
Check List - Link down for BBC Fibre
1.Does the client have Power on site? : Yes
2.Does the Vodacom HG unit have Power?: Yes
3.Does the ALU unit have Power?: Yes
4.Is the Internet Light on the router?: Yes
5.Have you rebooted the ALU?: Yes
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